Apple Blames 'External Forces' For Exploding iPhones

http://www.smh.com.au/digital-life/mobiles/exploding-iphones-caused-by-external-force-apple-20090831-f4g1.html

Apple says it has seen no evidence that overheating batteries had caused screens on some of its iPhone devices to explode, blaming incidents in France on "external force."

French authorities have opened an investigation into the safety of the cult smartphone, following claims by several users in France and elsewhere that their iPhone screens had shattered in a dangerous manner during use.

"To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits," the firm said in a statement to AFP.

"The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone," the company added.

Ten French consumers have come forward to say their iPhone screens exploded or cracked without explanation, according to an AFP tally, including a case in mid-August in which a teenager was said to have suffered an eye injury.

An 80-year-old pensioner from the Paris suburbs said on Wednesday his iPhone screen cracked up in his hands, a day after a supermarket watchman claimed he was also hurt in the eye when his screen suddenly shattered this week.

Apple's commercial director in France, Michel Coulomb, met the country's consumer affairs minister Herve Novelli on Friday to discuss the probe launched by a state safety agency following the consumer complaints.

Afterwards, Novelli confirmed Apple's interim findings, but said it was too soon to apportion blame or say whether the users themselves had been responsible for the damage.

"The first results show, according to Apple management, that the iPhones weren't damaged by a battery defect leading to an explosion, but that there had been a prior shock that cracked the screens," the minister said.

He added that in one of the cases, the injured party had so far refused to hand over the phone to Apple's management for testing, so it was not year clear what had caused the incident.

Apple has sold 26 million iPhones and 200 million iPod music players around the world.

It is accused of trying to hush up 15 cases of iPods heating up and bursting into flames in the United States and one similar British case, all apparently due to overheated lithium ion batteries.

None of the cases caused a serious injury but Apple was forced to defend the safety of the iPhone before the European Union this month, insisting they were "isolated incidents".

French To Probe Case Of Exploding iPhones

http://www.itproportal.com/portal/news/article/2009/8/28/french-probe-case-exploding-iphones/

28 August, 2009, by Desire Athow
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France's official consumer affairs watchdog, the DGCCRF, has launched an official investigation over the curious case of exploding iPhones in what seems to be a worldwide epidemic.

Similar incidents have been reported in Britain, Holland, Sweden and the US already. The case is said to be so serious that someone from Apple France will be meeting the French consumer affairs minister Herve Novelli to discuss the matter.

Head of communications at Apple Europe told Agence France Presse that they were aware of these reports and were waiting to receive the defective iPhones from the customers for closer examination. Until then, he added, the company won't have anything further to add.

An 80-year old Parisian pensioner said that his iPhone screen broke up days after he purchase it. "I took it out of my pocket and held it to my ear and saw the screen crack up like a car windscreen," he added.

There are fears that Apple have had issues with its lithium batteries. Back in June, a French website published pictures

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